Category: Online Ordering

Assistance during the Government Shut Down

Dear Partner Agencies,

As I am sure you are aware, the government shutdown is entering its 3rd week. This shutdown affects all “non-essential” federal government employees, TSA agents, park rangers, congressional staff etc. Many of these furloughed employees have been working without pay, which is a tremendous strain on them and their families. We are hearing of an increase in need for people in our community to put food on their table. Many of these folks have not faced this situation before.

Please be sensitive to the needs and feelings of these individuals. This may be their first visit to a food pantry and they may not feel comfortable. We suggest that you be flexible with any intake processes you have, especially regarding income since this is a population that may not normally qualify for assistance.

We are monitoring this situation closely and are very aware of the potential hardship that may occur as your agency attempts to feed those in need. We are currently sending any referrals that we receive at the food bank to our Food Finder on our website that will direct them to a pantry or feeding program near them. If this situation is not resolved soon, we will explore additional ways to support you and your agency to provide relief to these clients.

We have a special section on our website with information about this situation. You can check back for updates. The current info is pasted below.

If you are seeing an increase in clients, please notify us immediately so that we can stay on top of this situation and evaluate next steps in supporting you.

Thank you for all that you do for those in need.

Government Shutdown 2019

If you have been affected by the government shutdown please reach out to us for help.

  • Online: Visit our Food Finder tool online to find your local food pantries.  
  • Phone: Call our main number 407-295-1066 to receive a list of food pantries.
  • Visit our community resources page if you need other types of assistance. 

Who does this affect?

The shutdown affects all “non-essential” federal government employees. This means people like TSA agents, park rangers, Congressional staff, staff for whole departments, like USDA.

Because the shutdown has lasted nearly 3 weeks, many of these “furloughed” employees have been working without pay. There’s a lot of uncertainty about how these individuals will be able to pay rent, or how they’ll be able to put food on the table. Approximately 800,000 federal workers and federal contractors have been furloughed without pay for an indefinite period, and it is expected that paychecks for federal workers and contractors will not arrive as scheduled.

It will also affect the 710,000 Central Floridians who use SNAP to put food on their tables. SNAP, formerly known as food stamps, is funded by the federal government and faces a February deadline for funding.

Other programs such as WIC and Child Nutrition Programs will have funding through February too.

How we will help

Since SNAP (formaly called Food Stamps) has funding through February, we won’t see an immediate impact for this program, but we are already seeing an uptick in searches for feeding partners to find food. We’ve received a few questions from furloughed employees who need resources to assist them during the government shutdown.

We’ve estimated that if this shutdown continues for a few months, we’d have a roughly $500,000 shortfall due to government contracts such as Head Start, after school meals, and others. Once the shutdown ends, we’ll be reimbursed for our social entrepreneurship services.

This equals to approximately 1 million meals that will disappear from Central Florida.

We will not be cutting any services and we will always find a way to continue to support our feeding partners in Central Florida

Coming Soon: Same Login, New Look!

New SHFB Website ScreenshotIn the coming weeks, our main Second Harvest website ( will be getting a fresh new look!

If you currently log into PWW by clicking on the “Partner Agency Log In” link at the bottom of our current site, you will instead be clicking on the “Partner Agencies” link that will be located in the top right corner of the new site once it goes live. Pictured left is a screenshot preview.

Additionally, the new “Partner Agencies” link will take you directly to this Partner Website, making it even easier to stay up to date on the latest network news and events.  If you haven’t already, try logging in to PWW by clicking the big green “ORDER HERE” button.

New website partner login graphic LRG






Online Ordering Tip: Service Info Tab

Service Info TabDid you know that you can access agency distribution info in just two clicks on our online ordering system?

The online ordering system is accessible from this site by clicking the big green ORDER HERE button on the right, or, from our main website by clicking on Partner Agency Login at the bottom of the screen.

Next, you’ll be prompted to enter your Agency Reference, User Name and Password.

Once you’re in, just click on “My Agency” in the top right corner, then select the “Service Info” tab located under your agency name.

This will open a page of colorful, easy to read graphs allowing you to view the pounds your agency has received from SHFB (by month and by year) and the number of people servedThe pie chart gives you a year-to-date look at the different categories of food you receive from Second Harvest.

Share this info with your staff, volunteers or donors.


Online Ordering Tip: Sorting & Filters

PWW Login ScreenHave you ever looked at our online inventory and wondered to yourself, “Do I really have to scroll through 17 pages?  There must be an easier way.”

As a matter of fact, there is!

When you go to the online inventory page, you will notice that in the actual list of the inventory there are different columns and headings. Here’s how you can use them to simplify the process:

The Ref (reference) column contains the item number. Clicking on the product reference number will bring up a new window containing the product details.

Place an item quantity in the Qty Textbox and either tab or select another Qty box by moving the mouse cursor. While the system is placing the item in your cart, you will see a little green “wait” button above the available column.