August 12, 2015

Don’t Know Which Training to Take? Read This Refresher!

Author: Agency Relations & Programs Team

Training MapThere are 3 types of “contacts” at your agency that our Food Bank interacts with. Each serves a different purpose and each interacts with our staff in different ways. These 3 types of contacts are as follows; the Main Contact, Highest Authority, and Authorized Shoppers. NOTE: The trainings referenced below apply only to Orange, Seminole, Lake and Osceola agencies at this time.

The Main Contact is the primary contact between the agency and the Food Bank. They must also sign the Memorandum of Agreement (MOA) every year, in addition to the Highest Authority. The responsibilities of the Main Contact are to oversee the compliance of the food program and to respond to requests made by the Food Bank. Every Main Contact must attend the full, on-site Existing Agency Orientation at the beginning of their relationship with the Food Bank. They are not required to complete the online training.

The Highest Authority is ultimately responsible for the 501c3 and our partnership. Although they might not be involved in the day-to-day operations of the food program, they must still be aware of the partnership and our regulations. It is for this reason that we ask the Highest Authority to complete the abridged, online training. They also sign the Memorandum of Agreement (MOA) every year and the TEFAP contract, if applicable.

Authorized Shoppers do not typically handle the ordering of product or handle paperwork like temperature logs, contracts, pest control, etc. Shoppers (up to 4, total) are listed on the account so that they will have access to shop at the Food Bank on behalf of the Partner Agency. These shoppers are now required to complete the Authorized Shopper training online. It’s an easy, abridged version of the new agency orientation, and allows the Food Bank to communicate to the volunteers listed on your account our rules for the shopping area, transporting food, and other important information.





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