If you have been in the Orlando warehouse lately then you know we have blocked off the area that once held our freezers and coolers, there’s a good reason for it! We are in the process of adding a brand new cooler/freezer unit. This will create a smoother more efficient shopping experience, our warehouse staff will be able to restock the coolers and freezer from the back. Our hope is that with this improvement we will be able to offer our agencies larger quantity and selection of healthy foods. Keep an eye out for the grand unveiling of our new cooler/freezer unit!!
March 16, 2017
Thank you for participating in our second annual Partner Network Conference. We hope you left feeling engaged, empowered and energized. The goal of the conference was to create opportunities for our agency network to collaborate, share ideas and best practices to become the strongest partner agency you can be.
We want your enthusiasm for learning new things to continue. In case you weren’t able to attend the conference or if there was a session you missed and wanted to attend, below you will find a link to our Partner Agency Website, where you’ll find all the PowerPoints from the conference.
One part of conference that was very important to us was the survey. Understanding your responses helps us to understand how we can best serve you, what things worked, and what didn’t. Below you will find a link to the survey results.
One of the fun things that we noticed throughout the day was agencies from different counties sharing ideas and best practices with each other. We would love to see this continue throughout the year. We wanted to attach the roster of all the agencies who attended the conference to be used as a networking resource. You will find an excel sheet separated by county attached to this email of the attendees.
If you attended the Healthy vs. Hungry workshop with Karen Broussard and Bill Collins, then you got a chance to hear a little bit about how hunger and health are closely related. You and your agency have an important role to play in helping your clients improve their health and manage many chronic diet-related diseases. Bill and Karen outlined a number of ways to help, from arranging your pantry space differently to ordering more fresh produce.
Lastly, and maybe most importantly, keep your eyes open for opportunities to advocate about food policy. We will keep you posted about upcoming votes that will need you to raise your voice by phone, email or visits to your local, state and national elected officials. Let us know if you’d like additional training in how to effectively advocate. With enough interest, we could make that available.
Once again, thank you for spending the day with us and for all you do in your communities. We look forward to next year’s conference!
The Second Harvest Agency Relations Team,
Erin Gray Stephen Currence
Patti Delacruz Fernanda Delgado
March 13, 2017
Last Thursday partners from across the 5 county network gathered to learn and connect at our second annual Partner Network Conference. We had over 200 attendees engage in workshops, network together, and learn side by side. It was such a unique experience to have all 5 counties under one roof. We got to hear agencies share ideas and best practices. If you missed it, we will be uploading the speaker PowerPoint’s on the conference tab! For now enjoy a glimpse into our day, by clicking the link below.
March 13, 2017
Every year, we conduct an agency customer service survey that helps us improve and examine our current performance across the various food bank departments and programs. The best way for us to assess our performance is by requesting that our Partner Agencies provide their opinions through a survey.
The survey is offered online and should take about 5 minutes to complete. It is confidential, and you can choose to omit sections that ask for your contact information and agency name. Below, you will find a link that will take you to the Survey Monkey survey. We ask that you please fill out all the sections that pertain to you, including those requesting comments.
The more information we receive, the better we can help you in the future. Please remember while you are filling out the survey, there are no wrong answers. We appreciate your honest feedback of the different areas.
If you have any concerns or questions about this survey, please feel free to contact Erin Gray , Egray@feedhopenow.org or 407-514-1045.
The agency customer service survey will run from Thursday February 16th, until Friday May 5th. By participating in this survey, you will be making an important contribution helping Second Harvest Food Bank to improve and serve you better.
Please remember that your opinion counts.
What do you have to do?
Please click on the link below to start the customer survey:
Orlando warehouse: https://www.surveymonkey.com/r/GXPWWFV
Brevard : https://www.surveymonkey.com/r/GMYPX5S
Volusia : https://www.surveymonkey.com/r/8M63KNJ